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Hem Securities Limited

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Account Opening

+91 141 4051000
e.account@hemsecurities.com

Sub-broker Support

+91 141 4051000
subbroker@hemsecurities.com

Investment Banking

+91 141 4051000
ib@hemsecurities.com

Hem Jaipur Office

Jaipur Office

203, Jaipur Tower, M.I. Road, Jaipur - 302001
Phone: +91 141 4051000 / 01

Mumbai Office

Mumbai Office

904, A wing, Naman Midtown, Senapati Bapat Marg,
Elphinstone road, Mumbai 400 013.
Phone: +91 22 49060000

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JAIPUR OFFICE

203, Jaipur Tower, M.I. Road,
Jaipur - 302001

Phone: +91 141 4051000 / 01

Email: info@hemsecurities.com

MUMBAI OFFICE

904, A wing, 9 Floor, Naman Midtown,
Senapati Bapat Marg, Elphinstone road,
Lower Parel, Mumbai 400 013.

Phone: +91 22 49060000

HEM TRADE STAR SUPPORT

Phone: + 91 9555993300

ESCALATION MATRIX

Customer Care

Ms. Premlata Mantri

Address:Jaipur

Phone: 0141-4051013

Email: branch11@hemsecurities.com

Head of Customer Care

Mr. Sunny Arora

Address:Jaipur

Phone: 0141-4051014

Email: investorgrievance@hemsecurities.com

Compliance Officer

Ms. Kritika Rander (Stock Broker)

Address:Jaipur

Phone: 0141-4051066

Email: compliance@hemsecurities.com

Mr. Rohit Sharma (CDSL-DP)

Address:Jaipur

Phone: 0141-4051012

Email: compliance@hemsecurities.com

Chief Executive Officer (CEO)

Mr. Prateek Jain

Address:Jaipur

Phone: 0141-4051000

Email: prateek@hemsecurities.com

Please note our working hours are from Monday to Friday - 9:00 am to 6:00 pm.
In absence of response/complaint not addressed to your satisfaction, you may lodge a complaint with
SEBI at https://scores.sebi.gov.in
CDSL at https://www.cdslindia.com/Footer/grievances.aspx
BSE at https://bsecrs.bseindia.com/ecomplaint/frmInvestorHome.aspx
NSE at https://investorhelpline.nseindia.com/NICEPLUS/
MCX at https://www.mcxindia.com/Investor-Services
ESCALATION MATRIX

Customer Care

Contact Person: Ms. Premlata Mantri

Address:Jaipur

Phone: 0141-4051013

Email: branch11@hemsecurities.com

Head of Customer Care

Contact Person: Mr. Sunny Arora

Address:Jaipur

Phone: 0141-4051014

Email: investorgrievance@hemsecurities.com

Compliance Officer

Contact Person:Ms. Kritika Rander

Address:Jaipur

Phone: 0141-4051066

Email: compliance@hemsecurities.com

CEO

Contact Person:Mr. Prateek Jain

Address:Jaipur

Phone: 0141-4051000

Email: prateek@hemsecurities.com

In absence of response/complaint not addressed to your satisfaction, you may lodge a complaint with
SEBI at https://scores.sebi.gov.in
CDSL at https://www.cdslindia.com/Footer/grievances.aspx
or
For Stock Broking/ DP related grievances
BSE at https://bsecrs.bseindia.com/ecomplaint/frmInvestorHome.aspx
NSE at https://investorhelpline.nseindia.com/NICEPLUS/
MCX at https://www.mcxindia.com/Investor-Services
Please quote your Service Ticket/Complaint Ref No. while raising your complaint at SEBI SCORES/Exchange portal.
ATTENTION INVESTOR:
1. Please update your 6 KYC attributes viz. Name, Address, PAN (linked with Aadhaar), Valid Mobile Number, Valid Email ID and Income Range latest by June 30, 2022, failing which your Demat and/or Trading account/s, will be liable for being frozen for debits. 2. Investment in Securities market are subject to market risks, read all the related documents carefully before investing. Brokerage will not exceed the SEBI prescribed limit. 3. Prevent Unauthorized Transactions in your Demat and/or Trading account- Update your Mobile Number with your Depository Participant and Stock Brokers. Receive alerts on your Registered Mobile/ Email ID for all debit and other important transactions in your account directly from CDSL/Exchanges at the end of the day. 4. Stock Brokers can accept securities as margin from clients only by way of pledge in the depository system w.e.f. September 1, 2020. Update your mobile number & email Id with your stock broker/depository participant and receive OTP directly from depository on your email id and/or mobile number to create pledge. 5. Kindly note that as per NSE circulars No. - NSE/INVG/36333 dated November 17, 2018, NSE/INVG/37765 dated May 15, 2018 and BSE circular No.- 20171117-18 dated November 17, 2018, 20180515-39 dated May 15, 2018, trading in securities in which unsolicited messages are being circulated is restricted. The list of such stocks are available on the website of NSE & BSE. Investors are advised not to blindly follow the unfounded rumours, Tips given in social networks, SMS, WhatsApp, Blogs etc. and invest only after conducting appropriate analysis of respective companies. 6. Investors have to pay minimum 20% upfront margin of the transaction value to trade in cash market segment. 7. Investors may please refer to the Exchange's Frequently Asked Questions (FAQs)( issued vide circular reference -- for NSE - NSE/INSP/45191 dated July 31, 2020 & NSE/INSP/45534 dated August 31, 2020 and for BSE - issued vide notice no. 20200731-7 dated July 31, 2020 & 20200831-45 dated August 31, 2020 and other guidelines issued from time to time in this regard. 8. Check your Securities /MF/ Bonds in the consolidated account statement issued by NSDL/CDSL every month. 9. Hem Finlease Private Limited is engaged in Client based and proprietary trading on various stock exchanges. 10. Charges for Depository Services has been revised with effect from 02.10.2024 and Revised/Updated Tariff Structure is available under the Downloads section 11. Please read the Risk Disclosure Document and Do's & Don'ts prescribed by the Exchanges carefully before investing. Available under Downloads section as well 12. KYC is one time exercise while dealing in securities markets - once KYC is done through a SEBI registered intermediary (broker, DP, Mutual Fund etc.), you need not undergo the same process again when you approach another intermediary. 13. No need to issue cheque/s by investors while subscribing to IPO. Just write the bank account number and sign in the application form to authorize your bank to make payment in case of allotment. No worries for refund as the money remain in investor's account. 14. Kindly refer to NSE Circulars NCL/CMPL/49348 dated August 20, 2021, NCL/CMPL/49640 dated September 17, 2021 and NCL/CMPL/49764 dated September 29, 2021 for details on Segregation and Monitoring of Collateral at Client Level. 15. Whenever you are buying of Rights entitlements (RE), please note that such buying of RE shall not automatically result in credit of the Rights Equity shares in the your demat account and the you will have to apply for the Right Equity Shares in order to receive the same.
ATTENTION INVESTOR:
1. Please update your 6 KYC attributes viz. Name, Address, PAN (linked with Aadhaar), Valid Mobile Number, Valid Email ID and Income Range latest by June 30, 2022, failing which your Demat and/or Trading account/s, will be liable for being frozen for debits. 2. Investment in Securities market are subject to market risks, read all the related documents carefully before investing. Brokerage will not exceed the SEBI prescribed limit. 3. Prevent Unauthorized Transactions in your Demat and/or Trading account- Update your Mobile Number with your Depository Participant and Stock Brokers. Receive alerts on your Registered Mobile/ Email ID for all debit and other important transactions in your account directly from CDSL/Exchanges at the end of the day. 4. Stock Brokers can accept securities as margin from clients only by way of pledge in the depository system w.e.f. September 1, 2020. Update your mobile number & email Id with your stock broker/depository participant and receive OTP directly from depository on your email id and/or mobile number to create pledge. 5. Kindly note that as per NSE circulars No. - NSE/INVG/36333 dated November 17, 2018, NSE/INVG/37765 dated May 15, 2018 and BSE circular No.- 20171117-18 dated November 17, 2018, 20180515-39 dated May 15, 2018, trading in securities in which unsolicited messages are being circulated is restricted. The list of such stocks are available on the website of NSE & BSE. Investors are advised not to blindly follow the unfounded rumours, Tips given in social networks, SMS, WhatsApp, Blogs etc. and invest only after conducting appropriate analysis of respective companies. 6. Investors have to pay minimum 20% upfront margin of the transaction value to trade in cash market segment. 7. Investors may please refer to the Exchange's Frequently Asked Questions (FAQs)( issued vide circular reference -- for NSE - NSE/INSP/45191 dated July 31, 2020 & NSE/INSP/45534 dated August 31, 2020 and for BSE - issued vide notice no. 20200731-7 dated July 31, 2020 & 20200831-45 dated August 31, 2020 and other guidelines issued from time to time in this regard. 8. Check your Securities /MF/ Bonds in the consolidated account statement issued by NSDL/CDSL every month. 9. Hem Finlease Private Limited is engaged in Client based and proprietary trading on various stock exchanges. 10. Charges for Depository Services has been revised with effect from 02.10.2024 and Revised/Updated Tariff Structure is available under the Downloads section 11. Please read the Risk Disclosure Document and Do's & Don'ts prescribed by the Exchanges carefully before investing. Available under Downloads section as well 12. KYC is one time exercise while dealing in securities markets - once KYC is done through a SEBI registered intermediary (broker, DP, Mutual Fund etc.), you need not undergo the same process again when you approach another intermediary. 13. No need to issue cheque/s by investors while subscribing to IPO. Just write the bank account number and sign in the application form to authorize your bank to make payment in case of allotment. No worries for refund as the money remain in investor's account. 14. Kindly refer to NSE Circulars NCL/CMPL/49348 dated August 20, 2021, NCL/CMPL/49640 dated September 17, 2021 and NCL/CMPL/49764 dated September 29, 2021 for details on Segregation and Monitoring of Collateral at Client Level. 15. Whenever you are buying of Rights entitlements (RE), please note that such buying of RE shall not automatically result in credit of the Rights Equity shares in the your demat account and the you will have to apply for the Right Equity Shares in order to receive the same.