1. To raise a concern or query you can create a support ticket. To create a ticket, visit Hem Securities’ Support Portal at https://www.hemsecurities.com/Support and click on the tab – “Create a Ticket”
2. Fill the required details in the form pop-up that appears and thereafter click on the submit button.
3. Once the ticket has been successfully created, you will receive an automated email confirmation on your registered Email-Id.
4. To check the status of your ticket, visit https://www.hemsecurities.com/Support. Click on “Check Ticket Status” and put your Ticket number in the “search articles” tab and you will receive the updates status of your ticket. Or client servicing executives are working dedicated to provide you a hassle- free trading service at all times, you are requested to give us at least 24 working hours to update the same.
5. In case you are logging in for the first time, you will have to sign-up using your Name & registered Email address for creation of your account. Once the credentials are successfully fed is you will be able to raise tickets and check their updated status, from time to time.
6. For a video tutorial of the same please visit :- https://www.youtube.com/watch?v=_abSvErzIio