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Hem Securities Limited
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1. To raise a concern or query you can create a support ticket. To create a ticket, visit Hem Securities’ Support Portal at https://www.hemsecurities.com/Support and click on the tab – “Create a Ticket”
2. Fill the required details in the form pop-up that appears and thereafter click on the submit button.
3. Once the ticket has been successfully created, you will receive an automated email confirmation on your registered Email-Id.
4. To check the status of your ticket, visit https://www.hemsecurities.com/Support. Click on “Check Ticket Status” and put your Ticket number in the “search articles” tab and you will receive the updates status of your ticket. Or client servicing executives are working dedicated to provide you a hassle- free trading service at all times, you are requested to give us at least 24 working hours to update the same.
5. In case you are logging in for the first time, you will have to sign-up using your Name & registered Email address for creation of your account. Once the credentials are successfully fed is you will be able to raise tickets and check their updated status, from time to time.
6. For a video tutorial of the same please visit :- https://www.youtube.com/watch?v=_abSvErzIio
Hem Jaipur Office

Jaipur Office

203, Jaipur Tower, M.I. Road, Jaipur - 302001
Phone: +91 141 4051000 / 01

Mumbai Office

Mumbai Office

904, A wing, Naman Midtown, Senapati Bapat Marg,
Elphinstone road, Mumbai 400 013.
Phone: +91 22 49060000

ESCALATION MATRIX

Customer Care

Ms. Premlata Mantri

Address:Jaipur

Phone: 0141-4051013

Email: branch11@hemsecurities.com

Head of Customer Care

Mr. Sunny Arora

Address:Jaipur

Phone: 0141-4051014

Email: investorgrievance@hemsecurities.com

Compliance Officer

Ms. Kritika Rander (Stock Broker)

Address:Jaipur

Phone: 0141-4051066

Email: compliance@hemsecurities.com

Mr. Rohit Sharma (CDSL-DP)

Address:Jaipur

Phone: 0141-4051012

Email: compliance@hemsecurities.com

Chief Executive Officer (CEO)

Mr. Prateek Jain

Address:Jaipur

Phone: 0141-4051000

Email: prateek@hemsecurities.com

Principal Officer(Research Analyst)

Ms. Astha Jain

Address:Jaipur

Phone: 0141-4051059

Email: astha@hemsecurities.com

Please note our working hours are from Monday to Friday - 9:00 am to 6:00 pm.
In absence of response/complaint not addressed to your satisfaction, you may lodge a complaint with
SEBI at https://scores.sebi.gov.in
CDSL at https://www.cdslindia.com/Footer/grievances.aspx
BSE at https://bsecrs.bseindia.com/ecomplaint/frmInvestorHome.aspx
NSE at https://investorhelpline.nseindia.com/NICEPLUS/
MCX at https://www.mcxindia.com/Investor-Services
ATTENTION INVESTOR:
1. Hem Securities Limited (HSL) and Hem Finlease Private Limited (HFPL) do not operate or endorse any groups on WhatsApp or any other such messaging sites or social media sites. We urge you to exercise caution and remain vigilant to protect yourself from such scams. Please note that any communication or transaction with the aforementioned individuals or similar groups claiming to represent HSL/HFPL is not authorized by us. HSL/HFPL shall not be held liable for any losses, damages, or consequences arising from engagement with these fraudulent entities. | 2. Investment in Securities market are subject to market risks, read all the related documents carefully before investing. Brokerage will not exceed the SEBI prescribed limit. | 3. Prevent Unauthorized Transactions in your Demat and/or Trading account. Update your Mobile Number with your Depository Participant and Stock Brokers. | 4. Stock Brokers can accept securities as margin only by way of pledge in the depository system. | 5. Kindly note that as per NSE/BSE circulars, investors are advised not to follow rumours or tips received through SMS, WhatsApp, blogs or social media. | 6. Investors have to pay minimum 20% upfront margin of the transaction value to trade in cash market segment. | 7. Investors may please refer to the Exchange FAQs and guidelines issued from time to time. | 8. Check your Securities / MF / Bonds in the consolidated account statement issued by NSDL/CDSL every month. | 9. Hem Finlease Private Limited is engaged in Client based and proprietary trading on various stock exchanges. | 10. Charges for Depository Services have been revised with effect from 02.10.2024. | 11. Please read the Risk Disclosure Document and Do's & Don'ts before investing. | 12. KYC is a one-time exercise while dealing in securities markets. | 13. No need to issue cheques while subscribing to IPO. | 14. Kindly refer to NSE Circulars regarding Segregation and Monitoring of Collateral. | 15. Buying Rights Entitlements (RE) does not automatically credit Rights Equity Shares. | 16. CDSL MyEasi App provides consolidated holdings, statements, e-voting and more.
ATTENTION INVESTOR:
1. Hem Securities Limited (HSL) and Hem Finlease Private Limited (HFPL) do not operate or endorse any groups on WhatsApp or any other such messaging sites or social media sites. We urge you to exercise caution and remain vigilant to protect yourself from such scams. Please note that any communication or transaction with the aforementioned individuals or similar groups claiming to represent HSL/HFPL is not authorized by us. HSL/HFPL shall not be held liable for any losses, damages, or consequences arising from engagement with these fraudulent entities. | 2. Investment in Securities market are subject to market risks, read all the related documents carefully before investing. Brokerage will not exceed the SEBI prescribed limit. | 3. Prevent Unauthorized Transactions in your Demat and/or Trading account. Update your Mobile Number with your Depository Participant and Stock Brokers. | 4. Stock Brokers can accept securities as margin only by way of pledge in the depository system. | 5. Kindly note that as per NSE/BSE circulars, investors are advised not to follow rumours or tips received through SMS, WhatsApp, blogs or social media. | 6. Investors have to pay minimum 20% upfront margin of the transaction value to trade in cash market segment. | 7. Investors may please refer to the Exchange FAQs and guidelines issued from time to time. | 8. Check your Securities / MF / Bonds in the consolidated account statement issued by NSDL/CDSL every month. | 9. Hem Finlease Private Limited is engaged in Client based and proprietary trading on various stock exchanges. | 10. Charges for Depository Services have been revised with effect from 02.10.2024. | 11. Please read the Risk Disclosure Document and Do's & Don'ts before investing. | 12. KYC is a one-time exercise while dealing in securities markets. | 13. No need to issue cheques while subscribing to IPO. | 14. Kindly refer to NSE Circulars regarding Segregation and Monitoring of Collateral. | 15. Buying Rights Entitlements (RE) does not automatically credit Rights Equity Shares. | 16. CDSL MyEasi App provides consolidated holdings, statements, e-voting and more.