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Hem Securities Limited

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Account Opening

+91 141 4051000
e.account@hemsecurities.com

Sub-broker Support

+91 141 4051000
subbroker@hemsecurities.com

Investment Banking

+91 141 4051000
ib@hemsecurities.com

Hem Jaipur Office

Jaipur Office

203, Jaipur Tower, M.I. Road, Jaipur - 302001
Phone: +91 141 4051000 / 01

Mumbai Office

Mumbai Office

904, A wing, Naman Midtown, Senapati Bapat Marg,
Elphinstone road, Mumbai 400 013.
Phone: +91 22 49060000

5387
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JAIPUR OFFICE

203, Jaipur Tower, M.I. Road,
Jaipur - 302001

Phone: +91 141 4051000 / 01

Email: info@hemsecurities.com

MUMBAI OFFICE

904, A wing, 9 Floor, Naman Midtown,
Senapati Bapat Marg, Elphinstone road,
Lower Parel, Mumbai 400 013.

Phone: +91 22 49060000

HEM TRADE STAR SUPPORT

Phone: + 91 9555993300

ESCALATION MATRIX

Customer Care

Ms. Premlata Mantri

Address:Jaipur

Phone: 0141-4051013

Email: branch11@hemsecurities.com

Head of Customer Care

Mr. Sunny Arora

Address:Jaipur

Phone: 0141-4051014

Email: investorgrievance@hemsecurities.com

Compliance Officer

Ms. Kritika Rander (Stock Broker)

Address:Jaipur

Phone: 0141-4051066

Email: compliance@hemsecurities.com

Mr. Rohit Sharma (CDSL-DP)

Address:Jaipur

Phone: 0141-4051012

Email: compliance@hemsecurities.com

Chief Executive Officer (CEO)

Mr. Prateek Jain

Address:Jaipur

Phone: 0141-4051000

Email: prateek@hemsecurities.com

Please note our working hours are from Monday to Friday - 9:00 am to 6:00 pm.
In absence of response/complaint not addressed to your satisfaction, you may lodge a complaint with
SEBI at https://scores.sebi.gov.in
CDSL at https://www.cdslindia.com/Footer/grievances.aspx
BSE at https://bsecrs.bseindia.com/ecomplaint/frmInvestorHome.aspx
NSE at https://investorhelpline.nseindia.com/NICEPLUS/
MCX at https://www.mcxindia.com/Investor-Services
ESCALATION MATRIX

Customer Care

Contact Person: Ms. Premlata Mantri

Address:Jaipur

Phone: 0141-4051013

Email: branch11@hemsecurities.com

Head of Customer Care

Contact Person: Mr. Sunny Arora

Address:Jaipur

Phone: 0141-4051014

Email: investorgrievance@hemsecurities.com

Compliance Officer

Contact Person:Ms. Kritika Rander

Address:Jaipur

Phone: 0141-4051066

Email: compliance@hemsecurities.com

CEO

Contact Person:Mr. Prateek Jain

Address:Jaipur

Phone: 0141-4051000

Email: prateek@hemsecurities.com

In absence of response/complaint not addressed to your satisfaction, you may lodge a complaint with
SEBI at https://scores.sebi.gov.in
CDSL at https://www.cdslindia.com/Footer/grievances.aspx
or
For Stock Broking/ DP related grievances
BSE at https://bsecrs.bseindia.com/ecomplaint/frmInvestorHome.aspx
NSE at https://investorhelpline.nseindia.com/NICEPLUS/
MCX at https://www.mcxindia.com/Investor-Services
Please quote your Service Ticket/Complaint Ref No. while raising your complaint at SEBI SCORES/Exchange portal.
ATTENTION INVESTOR:
1. Hem Securities Limited (HSL) and Hem Finlease Private Limited (HFPL) do not operate or endorse any groups on WhatsApp or any other such messaging sites or social media sites. We urge you to exercise caution and remain vigilant to protect yourself from such scams. Please note that any communication or transaction with the aforementioned individuals or similar groups claiming to represent HSL/HFPL is not authorized by us. HSL/HFPL shall not be held liable for any losses, damages, or consequences arising from engagement with these fraudulent entities. | 2. Investment in Securities market are subject to market risks, read all the related documents carefully before investing. Brokerage will not exceed the SEBI prescribed limit. | 3. Prevent Unauthorized Transactions in your Demat and/or Trading account. Update your Mobile Number with your Depository Participant and Stock Brokers. | 4. Stock Brokers can accept securities as margin only by way of pledge in the depository system. | 5. Kindly note that as per NSE/BSE circulars, investors are advised not to follow rumours or tips received through SMS, WhatsApp, blogs or social media. | 6. Investors have to pay minimum 20% upfront margin of the transaction value to trade in cash market segment. | 7. Investors may please refer to the Exchange FAQs and guidelines issued from time to time. | 8. Check your Securities / MF / Bonds in the consolidated account statement issued by NSDL/CDSL every month. | 9. Hem Finlease Private Limited is engaged in Client based and proprietary trading on various stock exchanges. | 10. Charges for Depository Services have been revised with effect from 02.10.2024. | 11. Please read the Risk Disclosure Document and Do's & Don'ts before investing. | 12. KYC is a one-time exercise while dealing in securities markets. | 13. No need to issue cheques while subscribing to IPO. | 14. Kindly refer to NSE Circulars regarding Segregation and Monitoring of Collateral. | 15. Buying Rights Entitlements (RE) does not automatically credit Rights Equity Shares. | 16. CDSL MyEasi App provides consolidated holdings, statements, e-voting and more.
ATTENTION INVESTOR:
1. Hem Securities Limited (HSL) and Hem Finlease Private Limited (HFPL) do not operate or endorse any groups on WhatsApp or any other such messaging sites or social media sites. We urge you to exercise caution and remain vigilant to protect yourself from such scams. Please note that any communication or transaction with the aforementioned individuals or similar groups claiming to represent HSL/HFPL is not authorized by us. HSL/HFPL shall not be held liable for any losses, damages, or consequences arising from engagement with these fraudulent entities. | 2. Investment in Securities market are subject to market risks, read all the related documents carefully before investing. Brokerage will not exceed the SEBI prescribed limit. | 3. Prevent Unauthorized Transactions in your Demat and/or Trading account. Update your Mobile Number with your Depository Participant and Stock Brokers. | 4. Stock Brokers can accept securities as margin only by way of pledge in the depository system. | 5. Kindly note that as per NSE/BSE circulars, investors are advised not to follow rumours or tips received through SMS, WhatsApp, blogs or social media. | 6. Investors have to pay minimum 20% upfront margin of the transaction value to trade in cash market segment. | 7. Investors may please refer to the Exchange FAQs and guidelines issued from time to time. | 8. Check your Securities / MF / Bonds in the consolidated account statement issued by NSDL/CDSL every month. | 9. Hem Finlease Private Limited is engaged in Client based and proprietary trading on various stock exchanges. | 10. Charges for Depository Services have been revised with effect from 02.10.2024. | 11. Please read the Risk Disclosure Document and Do's & Don'ts before investing. | 12. KYC is a one-time exercise while dealing in securities markets. | 13. No need to issue cheques while subscribing to IPO. | 14. Kindly refer to NSE Circulars regarding Segregation and Monitoring of Collateral. | 15. Buying Rights Entitlements (RE) does not automatically credit Rights Equity Shares. | 16. CDSL MyEasi App provides consolidated holdings, statements, e-voting and more.